How are Preventive Maintenance Service Calls Handled?

Reading Time: 3 minutes Easy Ice Program

Easy Ice tracks and proactively schedules all preventive maintenance so you don’t have to.  Easy Ice maintains a full service history of all equipment.  If you need access to that information to share with your health inspector, simply contact customerservice@easyice.com and we will send you a copy.  These are just a few of the benefits that come with an Easy ... Read More

Do You Offer an Ice Maker Discount for Multiple Locations?

Reading Time: 2 minutes Easy Ice Program

We offer a commercial ice maker discount to customers that have 6 or more Easy Ice subscriptions.  This program has additional requirements, so please call 866-327-9423 (866-easyice) and speak to one of our sales representatives.  We do not negotiate on pricing, as we’ve priced our service to offer the best value possible.  Whether we have 1 customer with 50 locations ... Read More

Who Takes Accountability for Ice Machines Over Their Lifetime? Part 3

Reading Time: 5 minutes Easy Ice Program

Chief Iceologist, Mark Hangen, concludes his exclusive 3 part series. Accountability and Commercial Ice Machines We’ve discussed the transactional nature of the ice machine industry.  Now let me tell you how Easy Ice has addressed accountability when it comes to commercial ice machines. We created Easy Ice with the idea that by taking accountability for our customer’s ice machine they ... Read More

Who Takes Accountability for Ice Machines Over Their Lifetime? Part 2

Reading Time: 2 minutes Easy Ice Program

Chief Iceologist, Mark Hangen, continues his discussion about ice machines and who's accountable for keeping them running. Accountability and Commercial Ice Machines:  The Conversation Continues Part 1 ended with the question “why aren’t manufacturers building longer-lasting, more reliable ice machines?”.  Let’s dive in a little deeper. You could argue that a manufacturer that builds a more reliable, durable, easy to fix ... Read More

Who Takes Accountability for Ice Machines Over Their Lifetime? Part 1

Reading Time: 2 minutes Easy Ice Program

Chief Iceologist, Mark Hangen (CEO), explores accountability and commercial ice machines in this 3 part exclusive series. Accountability and Commercial Ice Machines There is a simple, profound truth which separates Easy Ice customers from those who choose to own and operate an ice machine.  Easy Ice profits least when our customers’ ice machines are not functioning properly. The ice machine ... Read More

Do I Have to Perform Any Maintenance on the Ice Machine?

Reading Time: 2 minutes Easy Ice Program

Preventive maintenance is included in our commercial ice machine subscriptions.  As part of your subscription, we will schedule and perform preventive maintenance.  We also replace standard ice machine water filters twice per year (at no cost), according to the manufacturers' recommendations for ice machine maintenance. Routine preventive maintenance is imperative to keep the ice machines running well and to avoid ... Read More