How are Preventive Maintenance Service Calls Handled?

Reading Time: 3 minutes Easy Ice Program

Easy Ice tracks and proactively schedules all preventive maintenance so you don’t have to.  Easy Ice maintains a full service history of all equipment.  If you need access to that information to share with your health inspector, simply contact customerservice@easyice.com and we will send you a copy.  These are just a few of the benefits that come with an Easy ... Read More

Will I Be Charged Anything in Addition to the Advanced Payment and the Monthly Fee?

Reading Time: 2 minutes Easy Ice Program

99% of our customers only pay the Advanced Payment and the Monthly Fee.  The 1% that are charged extra have violated a few basic common sense principles: A customer’s electronic payment was returned. A customer-reported service call is determined to be a non-machine issue  A customer mistreats or damages the equipment. Dependable Ice for Your WorkforceWith an Easy Ice subscription, ... Read More

Do You Offer an Ice Maker Discount for Multiple Locations?

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We offer a commercial ice maker discount to customers that have 6 or more Easy Ice subscriptions.  This program has additional requirements, so please call 866-327-9423 (866-easyice) and speak to one of our sales representatives.  We do not negotiate on pricing, as we’ve priced our service to offer the best value possible.  Whether we have 1 customer with 50 locations ... Read More

Manitowoc and Hoshizaki Ice Makers – Subscription Service Locator

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Featuring Manitowoc and Hoshizaki ice making equipment, our monthly subscription service is available in nearly all of the lower 48 states.   There are some small areas and towns that we may not be able to accommodate with our service.  Please call our U.S.-based customer service team to confirm we service your area.  Our customer service team is available 24/7, 365 days ... Read More

Commercial Ice Maker Options for New Business

Reading Time: 2 minutes Easy Ice Program

95% of our customers have been operating for at least 3 years.  They tell us they selected Easy Ice because they need a small commercial ice machine, and owning ice equipment distracts them and their staff from successfully running the business. Looking back on years of owning a small commercial ice maker, they also realized that any “out-of-pocket” cash savings ... Read More

Who Takes Accountability for Ice Machines Over Their Lifetime? Part 3

Reading Time: 5 minutes Easy Ice Program

Chief Iceologist, Mark Hangen, concludes his exclusive 3 part series. Accountability and Commercial Ice Machines We’ve discussed the transactional nature of the ice machine industry.  Now let me tell you how Easy Ice has addressed accountability when it comes to commercial ice machines. We created Easy Ice with the idea that by taking accountability for our customer’s ice machine they ... Read More