Ice Maker Troubleshooting Made Easy

A few things can be identified through ice maker troubleshooting as to why your ice machine stopped making ice. Ice makers are programmed to shut down into a failsafe mode when problems persist. Although this leaves you without ice, it’s better than a broken ice machine which could be down for days to come.

When troubleshooting Hoshizaki and Manitowoc ice machines, there are alerts that help identify what the issue could be. If your ice maker is beeping or signaling an error on its digital display, subscribers can call us at 866-easyice. We’ll send a tech out right away if necessary.

Ice machine production is proportional to water and air temperatures. As those temperatures increase, the ice maker has a more difficult time creating ice, lowering the daily amount of ice you get in a day. This relationship is less of a “problem” found through ice maker troubleshooting and more of a reality of how ice machines work.

If you notice your ice machine is producing less ice than average, check to see if your air and water temperatures are optimal (around 70 degrees Fahrenheit for air and 50 degrees for water).

If the air around your machine is reaching 100 degrees, you risk your ice maker shutting down completely. Lowering your air conditioning for that area is the most common remedy. If you don’t have air conditioning in that area, you may want to find a better place to install your unit. Low ventilation could also be the culprit. If so, make sure your ice maker has at least a foot and a half space on all sides and is free of clutter.

High water temperature is a more complicated issue. Hot water can be the result of outside water lines exposed to heat on a summer day or another piece of equipment, like a dishwasher, pumping hot water into the cold water line.

If you conclude you have hot water, you should call a plumber to find the source.

Although there are a few causes for malformed ice cubes, the most common reason found while ice maker troubleshooting low water flow to the ice machine. Low water flow can be a result of the water supply itself or a plugged water filter.

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Sounds like a good problem to have but if ice cubes are too big, they can get stuck in your evaporator plate and cause freeze-ups, which lead to a broken ice machine. Water leaking into the machine, often from a leaky water inlet valve, is the likely culprit found when ice maker troubleshooting for oversized cubes.

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There are a few reasons why water might be leaking from your ice maker, but in most cases, it’s the water line that’s leaking, not the unit.

If you notice water near your ice maker, the first thing to do is determine whether the leakage is originating from in front or behind your unit's shutoff valve. If it’s behind the shut off valve, the leak is stemming from the water system. If it’s in front of the shutoff valve, the water is coming from inside the ice machine. Once you’ve discovered where the leak is coming from, shut off the ice maker first and then turn the water off.

If the leak is coming from the water system, you should call a plumber right away.

If the leak is coming from the ice maker, call 866-easyice, and we’ll schedule a technician to come out.

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The way you should restart your commercial ice machine depends on several factors, including which brand and model it is.

For more information, read our blog post on how to reset an ice maker.